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Terms & Conditions

Patisserie Iku Terms & Conditions

Please carefully read the following Terms & Conditions. By using this website and/or purchasing products from us, you agree to abide by these Terms & Conditions.

GENERAL TERMS

  1. Right to Modify or Cancel Orders: Patisserie Iku reserves the right to cancel, refund, or exchange any order at its sole discretion.

  2. Updates to Terms & Conditions: We may modify or update these Terms & Conditions from time to time. Continued use of the website constitutes your agreement to the revised Terms & Conditions. Please check this page regularly for updates.

COPYRIGHT AND TRADEMARK

  1. All content on this website, including text, images, and photographs, is the copyright, trademark, or registered trademark of Patisserie Iku. Unauthorized copying, modification, distribution, reproduction, or incorporation of any material into other works is prohibited, except in the following cases:

    • You may copy, print, or download extracts for personal use or to place an order with Patisserie Iku.

    • You may share content with third parties for their personal information, provided you acknowledge Patisserie Iku as the source and inform them of these Terms & Conditions.

ORDERING TERMS

  1. Order Confirmation: Orders are confirmed once payment is made. A confirmation email will be sent immediately after placing your order. Please contact us if you do not receive this email.

  2. Refunds and Cancellations: Refunds, cancellations, or changes to orders are not allowed once payment is processed.

  3. Amendments: Changes to orders are subject to availability, require at least 2 full days' notice

  4. Operating Hours: Requests submitted outside of operating hours will be addressed on the next working day.

  5. Incorrect Orders: We do not provide refunds for orders placed incorrectly. Please review your order carefully before checkout.

  6. Returns and Exchanges: Returns or exchanges are only accepted if the wrong order is sent. For any issues with quality or accuracy, please contact us at +65 9881 8597 immediately for resolution.

  7. Fresh Flowers/Fruits: The size, color, and type of fresh flowers or fruits used may vary depending on seasonal availability. Sample images provided are for reference only.

  8. Measurements: Cake weights, serving sizes, and dimensions are approximate. Slight variations of up to ~0.5 inches may occur due to the baking process.

  9. Design Adjustments: We reserve the right to make minor adjustments to cake designs (e.g., placement or arrangement) for practical or aesthetic reasons.

  10. Condition of Items: All orders and items are carefully checked and sent out in good condition.

  11. Reporting Issues: In the unlikely event that items arrive in unsatisfactory condition, please report the issue to us immediately or within 2 hours of receipt, providing a clear picture of the damage/defect.

  12. Item Condition: Items must remain unconsumed and in the state they were in when the damage/defect was discovered, or in their original state, for the issue to be resolved.

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